Responsible Gaming at l44 app

Section 1

Our Commitment to Safe Play

l44 app is built on the belief that a gambling platform's most important responsibility is the wellbeing of its players. For our community across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh, we have developed a comprehensive responsible gaming programme that is woven into every layer of the platform — from account registration through to daily play.

Gambling is a legal, popular, and widely enjoyed form of entertainment when approached with awareness and clear limits. Cricket betting, live casino tables, and slot games can all be deeply engaging — but l44 app recognises that for a small proportion of players, gambling can shift from entertainment to compulsion. Our responsible gaming framework exists precisely to catch that shift early and provide the tools to correct it.

This page describes every safeguard, tool, and resource available to l44 app players. We strongly encourage all players — regardless of how casual or experienced — to read this page in full and to make active use of the controls available to them.

Section 2

Age Restriction & Verification

The l44 app platform is strictly restricted to adults aged 18 years and above. 18+ This is a non-negotiable requirement. We do not make exceptions under any circumstances, and we take proactive steps to ensure that underage individuals cannot access our services.

Age verification is a mandatory step in the l44 app registration process. All players are required to confirm that they are 18 or older at the point of account creation. In addition, l44 app reserves the right to request official identity documentation — such as a National Identity Card (NID), passport, or birth certificate — to verify the age of any player at any stage of their account lifetime, including before the processing of any withdrawal.

Parental Controls: We strongly encourage parents and guardians to make use of third-party parental control software to prevent minors from accessing online gambling platforms. Tools such as Net Nanny, Kaspersky Safe Kids, and your internet service provider's family filtering options can all be configured to block gambling-related websites and applications. If you are a parent or guardian and have reason to believe your child has accessed the l44 app platform, please contact us immediately at [email protected].

Staff Training: All l44 app staff who interact with player accounts are trained to identify indicators of underage gambling — including unusual account behaviour and inconsistencies in submitted documentation — and to escalate any concerns to the compliance team without delay.

Section 3

Responsible Gaming Tools

l44 app provides a suite of practical tools designed to help players manage their gambling activity in a healthy and sustainable way. These tools are accessible directly through your account settings at any time. We encourage all players to review these options regularly and to use them proactively — not only when gambling has already become a problem, but as a routine part of enjoying the platform responsibly.

Section 4

Deposit & Spending Limits

Setting deposit and spending limits is one of the most effective ways to ensure that your gambling activity remains within your personal financial comfort zone. l44 app strongly recommends that every player sets a deposit limit as part of the account setup process — before placing their first bet.

Limits on l44 app operate on a rolling-period basis. A daily deposit limit, for example, covers any 24-hour window rather than just a calendar day, providing consistent protection regardless of when you choose to play. The table below summarises the available limit types and how they work:

To set or amend a limit, navigate to Account Settings → Responsible Gaming in your l44 app account, or contact our 24/7 support team. Limits apply across all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Section 5

Self-Exclusion & Time-Out

When deposit limits and session controls are not enough, l44 app offers two stronger forms of account restriction: the Time-Out feature and formal Self-Exclusion. Both tools are designed to give players a meaningful, enforced break from gambling activity on the l44 app platform.

Time-Out (Short-Term Break)

A time-out is a temporary suspension of your account for a fixed period you select: 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you cannot log in to place bets, deposit funds, or access any real-money games. Your account data and balances are preserved. At the end of the time-out period, your account automatically becomes accessible again — there is no need to contact support to reactivate it.

Crucially, a time-out cannot be cancelled or shortened once activated. If you request a 7-day time-out, you will not be able to access the platform for the full 7-day period regardless of any subsequent requests to lift it. This firm enforcement is deliberate and is part of what makes the tool effective.

Self-Exclusion (Extended Break)

Self-exclusion is a more serious, longer-term step. Players can request self-exclusion for a minimum of 3 months, with options extending to 6 months, 1 year, or permanently. Upon activating self-exclusion:

• Your account is immediately suspended and access is blocked.
• Any pending withdrawal requests will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account).
• You will be unsubscribed from all l44 app marketing communications for the duration of the exclusion.
• l44 app staff are instructed not to encourage you to reconsider or lift the exclusion during the mandatory period.
• Your account cannot be reopened before the exclusion period expires, regardless of the reason given.

After the exclusion period ends, reactivation requires a deliberate, manual action from the player — your account will not automatically reopen. l44 app will also observe a further 24-hour reflection period after any reactivation request before reinstating access, to ensure the decision is not made impulsively.

How to Apply for Self-Exclusion or Time-Out:

• Log in to your l44 app account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
• Alternatively, send an email to [email protected] (plain text — no need to use a form) with the subject line "Self-Exclusion Request" and specify the duration you require.
• Or contact our 24/7 live chat support directly — a trained agent will process your request immediately.

• 1

  Contact Support or Access Account Settings

  Reach our team via live chat, email, or navigate to the Responsible Gaming section of your account settings. A trained agent is available around the clock.

• 2

  Select Your Exclusion Duration

  Choose from a time-out (24 hours to 30 days) or formal self-exclusion (3 months, 6 months, 1 year, or permanent). Our agent can walk you through which option best fits your situation.

• 3

  Immediate Activation

  Your exclusion takes effect instantly. You will receive a confirmation email to your registered address. Any pending withdrawals will be processed to your registered payment method within the standard processing window.

• 4

  Access External Support Resources

  During your exclusion period, we strongly encourage you to reach out to one of the support organisations listed in the "Getting Help" section below. Professional counselling and peer support can be invaluable during this time.

Section 6

Recognising Problem Gambling

Problem gambling rarely develops overnight. It typically follows a gradual pattern that can be difficult to recognise from the inside. The following section is intended to help l44 app players — and their families and friends — identify behaviours that may indicate gambling is shifting from leisure activity to something more serious.

Ask yourself honestly whether any of the following statements feel familiar. There are no right or wrong answers — this is a private reflection tool, not a clinical diagnosis. However, if several of these statements resonate with you, we strongly encourage you to reach out to our support team or one of the external organisations listed further below.

Recognising these signs in yourself — or in someone close to you — is a significant and courageous first step. l44 app's support team is here to help, without judgement, at any time of day or night. You do not need to be in crisis to reach out. Early conversations are often the most effective.

Section 7

Getting Help & External Support

l44 app encourages any player who feels that gambling may be negatively affecting their life — or the life of someone they care about — to seek professional support without delay. Our platform provides practical account controls, but a trained counsellor or peer support network can offer a deeper, more personal level of assistance that goes well beyond what a gambling platform can provide.

The following are widely recognised international support resources that operate in English and are accessible to players in Bangladesh. These organisations offer confidential support, helplines, self-assessment tools, and counselling — most of them at no cost:

• Gamblers Anonymous (GA): A peer support fellowship of men and women who share their experience, strength, and hope with one another in order to solve their common problem. GA operates a globally accessible online meeting schedule. Visit gamblerssanonymous.org for details.
• GamCare: One of the world's leading providers of free information, advice, and support for anyone affected by problem gambling. GamCare operates a 24/7 helpline and live chat service at gamcare.org.uk.
• Gambling Therapy: A free global online service offering practical advice and emotional support to anyone affected by problem gambling, including family members. Available at gamblingtherapy.org.
• BeGambleAware: An independent organisation that provides free information and support services related to problem gambling, including self-assessment tools. Visit begambleaware.org.

l44 app does not receive any commercial benefit from recommending these organisations. We list them solely because they represent trusted, credible sources of help. Our own support team can also provide a confidential, non-judgmental first conversation at any time — reach us at [email protected] or via live chat.

Section 8

Contact Our Support Team

l44 app's player support team is available 24 hours a day, 7 days a week. Our responsible gaming support agents are specifically trained to handle sensitive enquiries with care, discretion, and empathy. You do not need to be in a crisis situation to reach out — whether you have a question about deposit limits, want to request a time-out, or simply want to talk through your options, we are here.

All responsible gaming communications are treated with strict confidentiality. Your decision to engage with our responsible gaming tools will never be used against you, and will not be shared with third parties beyond what is required by law.

• Email: [email protected] — we respond to all responsible gaming enquiries within one business day, and urgent requests within two hours.
• Live Chat: Available directly within your l44 app account — look for the chat icon in the bottom corner of the platform interface. Average response time under 2 minutes.
• Operating Hours: 24/7, every day of the year including Eid, Pohela Boishakh, Victory Day, and all public holidays.
• Language: All support is provided in English.